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FAQ - Frequently Asked Questions
🕯️ General Questions
What makes Zungza candles unique?
Our candles are handcrafted using natural, organic ingredients like cinnamon bark cups, coconut shells, and soy wax. Every purchase contributes to supporting local artisans and reforestation projects.
Are your candles eco-friendly?
Yes! Zungza is committed to sustainability. We use biodegradable materials, eco-conscious packaging, and source our ingredients responsibly to minimize environmental impact.
Where are Zungza products made?
Our products are handcrafted by skilled artisans who bring traditional craftsmanship and sustainable practices together to create something truly special.
What scents are available for your candles?
We currently offer five natural and calming scents: Cinnamon, Lavender, Vanilla, Pine, and Citrus.
Can I reuse the candle containers?
Absolutely! Both our cinnamon bark and coconut shell containers can be reused or composted, contributing to a zero-waste lifestyle.
Ordering & Shipping
How long does shipping take?
We aim to ship orders within 2–3 business days. Delivery times vary depending on your location, typically ranging from 3–7 business days.
Do you offer international shipping?
Currently, we only ship within the United States. Stay tuned as we expand to more regions!
What should I do if my order arrives damaged?
If your order is damaged during shipping, please contact us within 48 hours with photos of the damaged product. We’ll work quickly to resolve the issue.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After that, the fulfillment process begins, and changes may not be possible.
How can I track my order?
- Once your order ships, you’ll receive an email with tracking information to keep you updated on its journey.
Care & Usage
How do I care for my Zungza candle?
Trim the wick to ¼ inch before each use for a cleaner burn. Always allow the wax to melt evenly across the surface during the first burn to prevent tunneling.
What’s the burn time for your candles?
Our 10 oz coconut shell candles burn for approximately 50–60 hours, while the 4 oz cinnamon bark candles burn for about 25–30 hours.
Are your candles safe for sensitive individuals?
Yes, we use non-toxic, phthalate-free fragrance oils and natural wax, making our candles suitable for most people, including those with sensitivities.
Do your candles produce soot?
Our candles are designed for a clean burn with minimal soot. Proper wick trimming and ventilation can further reduce soot formation.
Can I refill my candle container?
Yes! You can purchase a refill kit to reuse your container and continue enjoying your favorite Zungza candle scents.
Sustainability & Giving Back
How does Zungza contribute to sustainability?
We prioritize biodegradable materials, support local communities, and plant a tree for every product sold to offset our environmental impact.
What does my purchase support?
Your purchase helps empower local artisans, support sustainable farming, and fund reforestation projects in regions where cinnamon and other raw materials are sourced.
Do you offer programs to reduce waste?
Yes, we offer refill kits and encourage customers to repurpose or recycle our eco-friendly containers.
What is Zungza's mission?
Our mission is to create high-quality, natural products that bring joy and relaxation to your life while protecting and preserving the environment.
How can I get involved in Zungza’s initiatives?
Join our membership program, follow our blog for updates, and participate in community events to help us make a bigger impact together.
Get support
Still have questions? Feel free to reach out to our team via the Contact Page or email us at support@zungza.com.