Products
How are ZUNGZA cinnamon cups made?
Aged cinnamon bark is selected, pressed in a mould, dried naturally and finished by hand. Because it is real bark, no two cups are identical in grain, colour or thickness.
How long does a ZUNGZA candle burn?
The burn time is listed on each product page and depends on the volume and on how you burn it. Trimming the wick properly extends the burn time considerably.
Why do two jars of the same scent smell slightly different?
Natural materials change with the season and with the growing region. ZUNGZA keeps the formula fixed but does not intervene to make every batch absolutely identical.
Are the products safe in a home with small children and pets?
A burning candle and undiluted essential oil need to be kept out of reach. In a space with small children or pets, use them in a ventilated room and avoid burning continuously. If you need detailed ingredient information for a particular case, please message ZUNGZA.
Ordering
I don't know which scent to choose?
Tell ZUNGZA the space you want to use it in, the time of day and the scents you already like. ZUNGZA will suggest two or three options rather than the whole list.
Can I try a smaller size?
[yes / not yet]. Details are listed on each product page.
I would like to order corporate gifts?
Yes, including name engraving, logo printing and custom box design. See the Partnership section for a quote and a timeline.
Will I receive an invoice?
Yes. Add your invoicing details in the notes when you place the order.
Delivery
How long until I receive my order?
Inner-city Hanoi [number of days] days, other provinces [number of days] working days. Details at Shipping policy.
What if it arrives broken?
ZUNGZA will replace it or refund you. Send photos of the product and the box along with your order code, see Delivery & returns.
Where do I track my order?
On the Track your orderpage, using the order code in your confirmation email.