Placing and confirming an order
An order is considered formed when you complete the checkout step on the website and receive a confirmation email from ZUNGZA. Before that point, ZUNGZA may decline or adjust an order if a product is out of stock, the displayed price is wrong because of a technical error, or the delivery details are not valid.
Prices and tax
Prices shown on the website are in Vietnamese dong and [do / do not] include value added tax. Electronic invoices are issued on request; please put your invoicing details in the order notes.
Payment methods
- Cash on delivery (COD).
- Bank transfer to the account listed on the Company information.
For bank transfer orders, ZUNGZA holds the items for [number of hours] hours from the time of ordering. If payment has not arrived by then, the order is cancelled automatically.
Changing and cancelling an order
You can change or cancel an order free of charge before ZUNGZA hands it to the carrier. After that point, the order is handled under the Delivery & returns.
Stock and handmade products
ZUNGZA products are made in small batches. Some scents or sizes may run out temporarily; the website shows stock status in real time but can still be a few minutes out of date. If your order falls into this case, ZUNGZA will tell you straight away and offer a replacement or a refund.
Wholesale and corporate gifts
Large orders, name engraving, logo printing or custom box design follow a different process and production time from single orders. Please get in touch through the Partnership section for a quote and a specific timeline.
Limits
ZUNGZA may limit the quantity bought per order or per customer for limited-edition products, and may decline orders that show signs of fraud.