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EVERY ZUNGZA PRODUCT IS MADE SLOWLY AND FINISHED BY HAND. FREE SHIPPING ON ORDERS FROM 800,000₫. did you know ZUNGZA means Rung Gia, the old forest
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ZUNGZA / CUSTOMER CARE

Delivery & returns

How ZUNGZA sends your order to you, and what happens when something arrives other than as it should be.

Packing and dispatch

Orders are packed within [number of hours] working hours from ZUNGZA's confirmation. Candles in glass cups and in cinnamon cups are cushioned on all six sides of the box.

  • Inner-city Hanoi: [number of days] working days.
  • Other provinces: [number of days] working days.
  • Orders placed on public holidays or in peak season may be delayed by up to [number of days] days.

Shipping fees are calculated and shown in full at checkout, before you confirm the order. ZUNGZA charges nothing extra afterwards.

On receiving your order

You may open the box and check it before paying on cash-on-delivery orders. If the box shows signs of denting, tearing or damp, please film yourself opening it — that video helps ZUNGZA sort things out much faster.

When ZUNGZA replaces or refunds

Trong [number of days] days from when you receive the order:

  • The product is broken, cracked or dented in transit.
  • The wrong product, the wrong size, or a missing item compared with your order.
  • Faults from production: a wick set off-centre that cannot be lit, deep pitting in the wax, a lid that does not fit, a label with the wrong information.

When exchanges and returns do not apply

  • The product has been used more than [proportion] and has no technical fault.
  • The scent not suiting you after repeated use. Fragrance is a personal experience and changes with the space, the temperature and your own body — ZUNGZA encourages you to ask before buying rather than exchange after use.
  • Past the time limit of [number of days] days.
  • The product belongs to a [programme name] programme that was clearly marked as non-returnable at the time of purchase.

About the cinnamon cup

Every cinnamon cup carries its own grain, colour, thickness and small cracks. These are the marks of real bark, not a production fault, and are not covered by exchanges or returns. If a crack goes through the wall of the cup or lets wax leak while burning, that is a fault — ZUNGZA will replace it for you.

How to send a request

  1. Message through the Contact or send an email to [email], with your order code.
  2. Send photos or video of the product and the box.
  3. ZUNGZA replies within [number of hours] working hours and agrees the solution with you.

ZUNGZA takes responsibility for coordinating with the carrier and the workshop. You bought from ZUNGZA, so you only need to deal with ZUNGZA.